Job Category: Business
Job Type: Full Time
Job Location: Cairo
Job Overview
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Responsibilities
- Resolves problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.
- Should be able to handle all customer’s inquiries received timely and professionally.
- Understanding customers’ needs and identifying their problems.
- Positive, enthusiastic, friendly attitude.
- Assume other duties as assigned by his direct manager.
Qualifications
- An appropriate university qualification – it is preferable for those with specialized degrees or experience skills.
- Good knowledge of Microsoft Office, google sheets, emailing.
- Ability to troubleshoot key issues.
- Strong communication skills.
